| Item Type | Explanation | Details |
| Legal Name | This is our registered trade name. | Aya Lodge Madarao KK |
| Address | The address of our place of business | 11492-335 Hachibouzuka, Ooaza-Iiyama, Iiyama City, |
| Phone number | A phone number you can use to contact us | +81 090 4590 9119 - Winter in Japan +61 414 555 966 - Australia |
| Email address | An email address you can use to contact us | [email protected] |
| Director of operations | Our designated company representative | Drew Innes - Director |
| Additional fees | Provide information about any fees that your customers may be subject too. | Nil - Customer pays for Accommodation as quoted at the time of booking and any expenses for food and drinks charged to the room. |
| Refund Policy | All bookings are final and subject to a 50% non-refundable deposit at the time of booking and the balance paid 60-days before arrival. Any cancellations within 60-days or no-shows are non-refundable. | |
| Delivery times | Not Applicable | |
| Accepted payment methods | How can you pay? | Most major Credit cards or via local bank transfer to Australia or Japan |
| Payment period | How long you have to pay? | Credit card payments for deposits are processed immediately at the time of booking, while local bank transfers must be sent within 3 days of the date of booking to secure the reservation. |
| Value | What is the average cost (in yen) of your items? | Not Applicable - prices vary based on room selection and period of stay. |